Business Problem
Change in Leadership for operations created uncertainty around IT and Technology Direction.
- The customer lacked expertise in defining a ”to be” operating mode they desired for the future.
- Creating a roadmap and list of actionable deliverables via a program Management Plan was required.
Consulting Delivered
- Initial 3 day consult on site opened up opportunities where the customer could gain much higher value from existing technology and providers.
- A Roadmap document outlining new service delivery and operations models would provide efficiencies.