Business Problem
IT organization purchased a telephony solution to deploy across all locations.
- Business did not have an understanding of what they required from the technology.
- The customer lacked expertise in defining a ”to be” operating mode for the future.
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Operating and delivery teams from VENDOR did not perform the detailed work and expected client to define how to setup the technology.
Consulting Delivered
8 week in depth definition of how Inland customer experience will be delivered across all locations in the future.
- A technology roadmap and call flows to deploy in their technology platforms
- A Recommendations document outlining new service delivery model and operational efficiencies.